Message from the CEO
Headway Gippsland CEO Anniversary Statement
Having reached my 12-month anniversary as CEO of Headway Gippsland Inc in July, I’d like to take this opportunity to outline some of our achievements over the past year.
Firstly, thank you to our hard-working and committed staff, clients and carers who have helped myself and the Board undertake the complex planning processes that will allow Headway to deliver beneficial and relevant services to people with Acquired Brain Injury (ABI) in our region.
While the planning process can sometimes seem slow and complicated, it is the solid foundation that will underpin our services for the future. Our planning and programs must meet the strict guidelines set by the Victorian Departments of Health and Human Services. We also need to plan for implementation of the National Disability Insurance Scheme.
As the planning work continues, we have already achieved some impressive improvements to our service delivery and practices including:
- implementing a planning process underpinned by consultation with the Board, the staff, the clients and the carers.
- being congratulated by our funding partners on achieving 105% on our performance delivery
- increasing our reach to our networks through the Federation University Health day and Latrobe Service Providers Expo
- improving our relationships with local indigenous community organisations such as GEGAC and Ramahyuck
- attending all relevant peak body (NDS) and NDIS information events
- engaging Employsure to deliver improved human resources processes such as staffing, recruiting, and managing industrial relations issues
- improving and strengthening Headway’s financial practices to ensure they meet proper financial and accounting guidelines
- welcoming 6 new board members including our new chair Michael Klein.
- updating our work processes and internal communication
- increasing our number of clients
- increasing medical student placements
- implementing proper business protocols
- implementing correct Human Resources and Industrial Relations process and protocols
- rectifying long-standing telecommunication issues.
Such a comprehensive review of an organisation’s practices can sometimes lead to misunderstandings and misinformation. It is important that we stop the spread of wrong information and focus all our attention on strengthening our organisation and delivering the best possible services.
To combat these issues, we are improving our communication with the entire Headway community. Over the coming months, we will supplement our monthly newsletters with special bulletins, updated information sheets and a revamped web presence.
We are also happy to answer any questions or concerns individually. If you have any queries, please contact me or my staff at the Moe Office on 5127 7166.
I welcome your questions and encourage you to work with us in positive ways to continue to deliver great services to our ABI clients and their families and carers.
Regards Marilyn Alborough CEO
Headway Gippsland Inc.
Headway Gippsland Inc. is a community based support organisation for people with acquired brain injury (ABI) and their families.
Headway Gippsland provides support and information to people with ABI and families/carers.
Headway Gippsland works closely with other service providers, Governments and the media in ensuring the needs of our membership are heard and acted upon.
Headway Gippsland Inc. is an independent non-profit organisation committed to enabling people with acquired brain injury and / or a range of cognitive, physical and sensory disabilities to re-establish skills in all areas of independent living based on their individual choices.